Regulatory Notice

PHLS Mortgage Services Ltd

Who regulates us?

PHLS Mortgage Services Ltd is authorised and regulated by the Financial Conduct Authority. You can check this on the Financial Services Register by visiting or by contacting the Financial Conduct Authority on 0800 111 6768. Our registered office address is 26 Greensleeves Road, Rainham, Kent ME8 7FL FCA registration number is 944298. Our permitted business includes advising on and arranging mortgages and non-investment insurance contracts.

If you have a complaint

We try to provide a friendly, first-class efficient service to all our clients but If you wish to register a complaint, please contact us:

Writing to PHLS Mortgage Services, (Complaints), 26 Greensleeves Road, Rainham, Kent ME8 7FL or calling on us on 01634 320960

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Alternatively, you may contact the Financial Ombudsman Service directly.

They may be contacted on 0800 0234567 (Free from UK landlines and mobiles) or for full details via their website:

We are covered by the Financial Services Compensation Scheme (FSCS)

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for up to £85,000 per eligible person.

Insurance advising and arranging for buildings, and health sickness is covered for 90% of the claim, without any upper limit.

For insurance covering the life or incapacity of the policyholder due to injury, permanent health insurance or infirmity cover is up to 100% of the claim without any upper limit.

Further information about compensation scheme arrangements is available from

Data Protection Policy (in brief)

The data we collect & what we do with it.

To provide financial/insurance advisory services, we will obtain personal information from you concerning your finances, circumstances, objectives, and other relevant details. We will collect, store, & process this information.


The information we collect about you is used solely for the purposes for which it was provided. We will never use your data or share it for marketing purposes without your specific permission.

Please contact us for full details of our Data Protection Policy