Regulatory Notices

Who regulates us?

PHLS Mortgage Services is authorised and regulated by the Financial Conduct Authority. You can check this on the Financial Services Register by visiting www.fca.org.uk/register or by contacting the Financial Conduct Authority on 0800 111 6768. Our registered office address is 22 Hampton Close, Chatham, Kent ME5 7RB Registered in England No. 302205. Our permitted business includes advising on and arranging mortgages and insurance contracts.

If you have a complaint

We try to provide a friendly, first class efficient service to all our clients but If you wish to register a complaint, please contact us by:

Writing to PHLS Mortgage Services, (Complaints), 22 Hampton Close, Chatham, Kent, ME5 7RB

calling on us on 01634 320960

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Alternatively, you may contact the Financial Ombudsman Service directly.

They may be contacted on 0800 0234567 (Free from UK land lines and mobiles) or for full details via their website: http://www.financial-ombudsman.org.uk/

Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Mortgage advising and arranging is covered for up to £50,000.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
For insurance covering death or incapacity of the policyholder due to injury, sickness, or infirmity cover is up to 100% of the claim without any upper limit.
Further information about compensation scheme arrangements is available from www.fscs.org.uk.

YOUR HOME MAY BE AT RISK IF YOU DO NOT KEEP UP THE REPAYMENTS ON YOUR MORTGAGE